Data Protection
ck55 Privacy Policy
Your privacy matters to us. This policy explains what data ck55 collects, why we collect it, and how we keep it safe for every player in Bangladesh.
ck55 is committed to protecting the privacy of all users who access or register on the ck55 platform. This Privacy Policy describes the categories of personal data we collect when you use our services, the purposes for which that data is processed, the conditions under which it may be shared, your rights with respect to your personal data, and how you may exercise those rights. By registering on or using ck55, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
This Privacy Policy applies to all players using the ck55 platform from Bangladesh — including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur and Mymensingh — and to any individual whose personal data is processed by ck55 in connection with their use of our services. We handle all personal data with care and implement appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction.
1. Information We Collect
ck55 collects personal data in several ways: directly from you when you register and use the platform, automatically through your use of our website, and from third-party payment service providers when you make a deposit or withdrawal. The categories of personal data we collect include the following:
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Identity DataYour name and date of birth as provided during registration or identity verification (KYC).
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Contact DataYour registered Bangladeshi mobile number and, where provided, an email address.
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Financial DataTransaction records associated with deposits and withdrawals via bKash, Nagad, Rocket, Upay or other supported payment methods. ck55 does not store full mobile wallet credentials.
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Technical DataIP address, device type, browser type and version, operating system, and session timestamps collected automatically when you access the platform.
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Activity DataRecords of games played, bet amounts, outcomes, bonus interactions, and session durations used to operate accounts and monitor responsible gaming compliance.
We collect only the personal data that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as biometric identifiers, religious beliefs or political opinions. Where we rely on your consent as a legal basis for processing, you have the right to withdraw that consent at any time by contacting ck55 support.
2. How We Use Your Information
ck55 processes personal data only for defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we use your personal data are set out below.
We use your identity, contact and financial data to create and manage your ck55 account, process deposits and withdrawals, verify your identity when required, operate games and betting markets, and deliver customer support. This processing is necessary to perform the contractual obligations between ck55 and you as a registered player.
We process technical data, activity data and financial data to detect, investigate and prevent fraudulent activity, money laundering, multiple account abuse, bonus abuse and other prohibited conduct. This processing is necessary for our legitimate interest in maintaining a safe, fair and legally compliant platform for all players.
Activity data — including session duration, bet frequency, deposit patterns and interaction with responsible gaming tools — is monitored to identify players who may be exhibiting signs of problematic gambling behaviour. Where such patterns are identified, ck55 may proactively contact the player or apply protective measures in accordance with our responsible gaming commitments.
Aggregated and anonymised technical and activity data may be used to understand how players use the ck55 platform, identify areas for improvement and develop new features. No individual player is identified in this analytics processing. We may use session data to improve page load performance, navigation flow and game loading times for players on mobile connections across Bangladesh.
3. Sharing of Your Information
ck55 does not sell, rent or trade your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
When you make a deposit or withdrawal via bKash, Nagad, Rocket or Upay, transaction data necessary to complete that payment is shared with the relevant provider. These providers process your payment data under their own privacy policies and applicable financial regulations. ck55 does not receive or retain your full mobile wallet PIN or password.
ck55 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi to deliver game content. These providers may receive limited session and account reference data necessary to authenticate your game session and record outcomes. Game providers are contractually prohibited from using this data for any purpose other than the delivery of game services to ck55.
ck55 may disclose personal data to law enforcement agencies, regulatory bodies or other competent authorities where required to do so by applicable law or court order, or where we have a good-faith belief that disclosure is reasonably necessary to prevent fraud, protect our legal rights or protect the safety of our users or the public. We will notify affected users of such disclosure where legally permitted.
4. Payment Data and Security
The security of financial data is a priority at ck55. All payment transactions on the platform are transmitted over SSL-encrypted connections. Payment data received from bKash, Nagad, Rocket and Upay is processed in accordance with the security standards of those providers. ck55 does not store your full mobile wallet account credentials, PIN codes or passwords. Transaction reference numbers and amounts are stored in our secure systems solely to support account balance management, dispute resolution and anti-fraud processes.
ck55 implements technical security measures including access controls, encrypted data storage and regular security reviews to protect personal and financial data held on our systems. Access to personal data within the ck55 organisation is restricted to staff who require it for legitimate operational purposes and is subject to internal confidentiality obligations. In the event of a data security incident that may affect your personal data, ck55 will take appropriate steps to contain the incident and notify affected users in accordance with applicable requirements.
5. Cookies and Tracking Technologies
ck55 uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse usage patterns. This section explains what cookies we use and how you can manage them.
These cookies are strictly necessary for the operation of the ck55 platform. They maintain your login session, preserve your language preference and support core security functions including CSRF protection. Essential cookies cannot be disabled without significantly impairing your ability to use the platform. They do not track your activity for advertising purposes and do not collect personally identifiable information beyond what is required to keep your session active.
ck55 uses analytics cookies to collect aggregated, anonymised data about how visitors navigate the platform — for example, which pages are viewed most frequently, how long sessions last and which features are used. This data helps us identify areas for improvement. Analytics cookies do not identify individual users and are not linked to personally identifiable information. You may opt out of analytics cookies by adjusting your browser settings.
You can manage or disable cookies through your browser settings at any time. Most modern mobile browsers — including Chrome for Android and Safari for iOS — allow you to view, block or delete cookies on a per-site basis. Disabling essential cookies will affect your ability to log in and use core platform functions. Instructions for managing cookies are available in your browser's help documentation.
6. Your Privacy Rights
ck55 respects your rights with respect to the personal data we hold about you. The following rights are available to all registered players. To exercise any of these rights, please contact ck55 support using the email address shown in the footer of this page.
You have the right to request a copy of the personal data that ck55 holds about you. Upon receiving a valid access request, ck55 will provide a summary of the personal data we hold, the purposes for which it is processed and the categories of third parties with whom it has been shared. We will respond to access requests within a reasonable timeframe at no charge for standard requests.
If any personal data that ck55 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information such as your contact number directly in your account settings. For corrections to identity data forming part of a KYC record, you must submit a request to ck55 support along with supporting documentation.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been processed unlawfully. Note that ck55 is required to retain certain transaction and identity records for a minimum period to comply with applicable legal and financial obligations. Erasure requests will be assessed on a case-by-case basis.
You have the right to object to the processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes. Where you object to processing for direct marketing, ck55 will cease that processing immediately. Where you object on legitimate interest grounds, ck55 will assess your objection and respond accordingly, though we may continue processing where we have compelling legitimate grounds that override your interests.
7. Data Retention
ck55 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Account data is retained for the duration of your active account and for a defined period following account closure, to satisfy legal, regulatory and audit obligations. Transaction records and identity verification data may be retained for an extended period where required by applicable financial regulations or to support dispute resolution.
Where personal data is no longer required, ck55 takes appropriate steps to ensure it is securely disposed of. We periodically review the personal data we hold to ensure it remains accurate and that data which is no longer necessary is promptly removed from our active systems. Players who wish to request early deletion of their data, subject to legal retention requirements, may do so by contacting ck55 support with their account reference.
8. Children's Privacy
The ck55 platform is strictly for adults aged 21 and above. ck55 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the ck55 platform, please contact our support team immediately using the email address displayed in the footer of this page.
9. Updates to This Privacy Policy
ck55 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or improvements to the platform. When material changes are made, the effective date shown at the top of this page will be updated. We encourage all players to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns or requests relating to this Privacy Policy or to the way ck55 handles your personal data, please contact our support team by email at the address shown in the site footer. We are committed to responding to all privacy enquiries promptly and transparently. All communications regarding data privacy are handled confidentially and will not affect your standing as a player on the ck55 platform.
Have Questions About Your Data?
Visit our FAQ for quick answers about account security, payments and data protection — or explore the ck55 Casino for safe, SSL-secured gaming.